Terms and Conditions s55 Platform — User Guide

1Introduction & Acceptance of Terms

Welcome to s55, an online entertainment platform operating under the domain s55.bio. This Terms and Conditions document is a legally binding agreement between you as the user and S55 as the platform operator.

By accessing, registering, or using any part of the S55 platform — including the website, mobile app, games, and related services — you automatically agree to be bound by all terms, conditions, policies, and guidelines contained in this document. If you do not agree with any part of these terms, please stop using the platform immediately.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy s55, all of which together form the entire agreement between you and s55.

2User Eligibility

To use the s55 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old or the legal age for gaming under the laws of your jurisdiction, whichever is higher.
• Having full legal capacity to enter into a binding agreement.
• Not residing in a country or region where online gaming activities are illegal or strictly restricted.
• Not currently under an active self-exclusion period, whether self-imposed or imposed by s55.
• Acting on your own behalf and not on behalf of any third party.

It is your sole responsibility as a user to ensure that your use of the s55 platform is lawful under the regulations of your jurisdiction. s55 accepts no liability for any legal consequences arising from use of the platform in prohibited regions.

3Registration & Account Management

Each user is only permitted to hold one active account only on the s55 platform. Registering multiple accounts, whether under the same name or different names, is strictly prohibited and may result in the closure of all associated accounts and forfeiture of fund balances.

During the registration process, you are required to provide accurate, complete, and up-to-date information. The details you need to provide include:

• Full name as stated in your official identification document.
• A valid and accurate date of birth.
• An active and reachable email address.
• Mobile number registered in Malaysia.
• Bank account details for verification and withdrawal processing purposes.

S55 reserves the right to carry out a Know Your Customer (KYC) process at any time, particularly before processing a first-time withdrawal or when transaction amounts exceed a certain threshold. Documents that may be requested include a copy of your ID, bank statement, or proof of current address.

4Deposit & Fund Withdrawal

S55 supports a range of deposit and withdrawal methods popular in Malaysia. All financial transactions are protected with 256-bit SSL encryption and processed through secure, trusted payment channels.

Deposit:

• The minimum deposit is RM10 for most payment methods.
• Deposits are processed in real time — funds will be credited to your S55 account instantly once the transfer is successfully confirmed.
• S55 does not charge any processing fees for deposits. However, your bank or e-wallet provider may apply their own charges.
• Accepted deposit methods: Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, AmBank, Touch 'n Go eWallet, and GrabPay.

Withdrawal:

• Minimum withdrawal is RM30.
• Withdrawals can only be processed to a bank account registered under the same name as the s55 account holder. This is a security measure to prevent money laundering.
• Withdrawal processing times are typically between 15 minutes and 1 hour, depending on your bank.
• S55 reserves the right to request KYC documents before approving any withdrawal if identity verification has not been completed.
• Any attempt to withdraw funds obtained through fraudulent means will be blocked and reported to the relevant authorities.

5Bonuses, Promotions & Special Offers

S55 offers a variety of bonuses and promotions from time to time to add value for our loyal users. Each offer is subject to specific terms and limits, which will be clearly stated on the relevant promotions page.

The general terms that apply to all bonus types at s55 are as follows:

• Wagering Requirements (Rollover): Most deposit bonuses require you to wager the bonus amount a certain number of times (for example, 5x to 20x) before a withdrawal is permitted. The exact rollover requirement is stated in each promotion.
• Validity Period: All bonuses have an expiry date. Bonuses that are unused or whose rollover requirements are not fulfilled within the specified period will be automatically forfeited.
• One Bonus at a Time: Only one bonus can be active at a time. Activating a new bonus will automatically cancel the previous one if the rollover requirement has not been met.
• Bonus Withdrawal Limit: Some bonuses have a maximum withdrawal limit. Check the specific terms of each promotion before claiming a bonus.
• One Bonus Per Household: Bonus offers are limited to one user per household, IP address, or device. Any misuse will result in the cancellation of all associated bonuses.

6Game Rules & Fairness

All games in the s55 Game Lobby — including video slots, Live Casino, Fish Shooting Games, table games, and Sports Betting — operate in accordance with industry-standard rules set by their respective software providers.

S55 works exclusively with game software providers that hold valid international licences and certifications. All games use a Random Number Generator (RNG) that has been tested and certified by independent verification bodies, ensuring every game outcome is fully random and cannot be predicted or manipulated.

• Game results displayed on the platform are final and cannot be disputed unless there is clear technical evidence of a system failure.
• In the event of a technical failure or connection disruption during a game session, any unresolved wagers will be settled in accordance with the policy of the relevant game provider.
• S55 is not responsible for losses arising from a user's unstable internet connection.
• The use of bots, automated software, or any tools designed to exploit games is strictly prohibited and may result in immediate account closure.

7Accepted User Conduct

S55 users are expected to conduct themselves in a respectful, honest, and responsible manner at all times. The following actions are strictly prohibited and may result in account suspension or closure without warning:

• Providing false or misleading information during registration or in any communication with S55.
• Using another person's account or allowing another person to use your account.
• Engaging in any form of fraud, money laundering, or other illegal activity through the s55 platform.
• Exploiting bugs or technical vulnerabilities on the platform. Any vulnerabilities discovered must be reported to the S55 support team immediately.
• Using threatening, abusive, or racially offensive language when communicating with S55 support staff.
• Colluding with other players to manipulate game outcomes in Live Casino or poker.
• Using a VPN or proxy to conceal your actual location in order to access the platform from a restricted region.

8Account Security & Confidentiality

You are fully responsible for maintaining the confidentiality of your account login credentials, including your username and password. S55 recommends the following steps to protect your account:

• Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) from your account control panel for an added layer of protection.
• Never share your password with anyone, including S55 support staff — we will never ask for your password.
• Log out of your account every time you finish using the platform, especially on shared devices.
• Notify the S55 support team immediately if you suspect your account has been compromised.

S55 will not be held liable for any losses arising from unauthorised access to your account due to your own negligence in managing your login credentials.

9Account Suspension & Closure

S55 reserves the right to suspend or close a user's account at any time without prior notice if there is reasonable cause, including but not limited to:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete the KYC process within the stipulated timeframe.
• Abuse of the bonus or promotions system.
• Requests from relevant legal authorities.

Users may also close their own account at any time by contacting the s55 support team. Prior to closure, all active bonus conditions must be fulfilled, or the relevant bonuses will be forfeited. Valid fund balances will be processed for withdrawal once all security checks are completed.

10S55 Liability Limit

To the extent permitted by applicable law, s55 shall not be liable for:

• Any financial losses incurred while using the platform, whether from gaming or betting activities.
• Service disruptions caused by system maintenance, third-party technical failures, or extraordinary circumstances beyond S55's control.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Data loss resulting from technical failures beyond S55's reasonable control.

11Privacy Policy & Data Protection

S55 takes user privacy seriously. The collection, use, and storage of your personal data is carried out in accordance with S55 Privacy Policy in detail. In summary, the key principles of our data protection policy are:

• Your personal data is collected only for purposes related to S55 services.
• Your information is not sold or shared with third parties for marketing purposes without your explicit consent.
• All data is stored on secure servers with industry-grade encryption.
• You have the right to request access, correction, or deletion of your personal data at any time.
• S55 complies with relevant data protection requirements in handling users' personal information.

12Terms Amendment & Contact Us

S55 reserves the right to modify, add to, or replace any part of these Terms and Conditions at any time. Users will be notified of any material changes via their registered email or an in-platform announcement at least 7 days before the changes take effect.

Continued use of the s55 platform after the effective date of any term changes constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to ensure you remain informed of the latest applicable terms.

If you have any questions or concerns regarding these Terms and Conditions, please contact our support team:

For immediate assistance, our live chat team is available 24 hours a day, 7 days a week, and typically responds in under 2 minutes.